FAQ
Where are COPRIVA products made?
COPRIVA products are handcrafted in Morocco.
Do you ship worldwide?
Yes. COPRIVA offers worldwide shipping to eligible destinations.
Is shipping free?
Yes. COPRIVA offers free worldwide shipping on eligible destinations.
How long does processing take?
Our standard processing time is:
5–14 business days.
How long does shipping take?
Estimated shipping transit time is:
2–5 business days.
How long will my order take in total?
The estimated total delivery time is:
7–19 business days.
This includes processing and shipping transit time.
Do you provide tracking?
Where tracking is available for the selected shipping service, tracking information will be provided after dispatch.
Will I have to pay customs or import taxes?
Depending on your destination country, your order may be subject to customs duties, VAT/GST, import taxes, brokerage fees, or other charges.
These charges may be the responsibility of the customer.
Are handmade variations normal?
Yes.
Handcrafted copper and brass products may have natural variations in color, texture, hammering, patina, and finish.
These characteristics are part of handmade production.
Can I return my order?
Eligible products may be returned within the applicable return period.
Please read our Returns & Refund Policy before requesting a return.
Mandatory consumer rights remain unaffected where applicable.
Can I request a custom product?
Some products may be available with customization.
Please contact COPRIVA before placing an order to discuss your requirements.
Custom products may have different return conditions where permitted by applicable law.
What happens if my product arrives damaged?
Contact us within 48 hours of delivery and provide photographs of the product, packaging, and shipping label.
We will review the case and provide an appropriate solution where applicable.
How can I contact COPRIVA?
Email: support@copriva.shop
Phone: +44 20 3670 7842