Shipping policy
Shipping Policy
At COPRIVA, every piece is handcrafted with care and prepared for shipment after your order is placed. Please review our shipping policy carefully to understand how processing and delivery work.
Order Processing & Production Time
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COPRIVA products are handcrafted and prepared after an order is received.
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Processing begins after full payment is received.
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Processing time may vary depending on:
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Product type
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Product size
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Custom specifications
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Order volume
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Handmade production requirements
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Estimated processing time:
⏳ 5–14 business days
Processing times are estimates and may vary depending on the nature of the product and the handmade production process.
For products with specific processing requirements, the applicable processing time may also be stated on the individual product page.
Shipping Destinations
We offer worldwide shipping to destinations where our shipping service is available.
Our international shipping service includes destinations such as:
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United States
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Canada
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United Kingdom
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European countries
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Australia
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New Zealand
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Asia
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Middle East
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Africa
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Latin America
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Other international destinations
If shipping is unavailable to your country at checkout, please contact us before placing your order.
Shipping Methods
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We use international shipping carriers and logistics partners.
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The shipping method may be selected according to the destination, product size, package weight, and availability.
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Tracking information will be provided when tracking is available for your shipment.
Shipping transit times are estimated and not guaranteed.
Estimated Delivery Time
Total estimated delivery time = Processing time + Shipping transit time
Processing Time
5–14 business days
Shipping Transit Time
2–5 business days
Estimated Total Delivery Time
7–19 business days
The estimated delivery period begins with order processing and includes the applicable shipping transit time.
Actual delivery may vary depending on the destination country, customs clearance, carrier operations, holidays, weather conditions, and other circumstances outside our control.
Shipping Costs
COPRIVA offers free worldwide shipping on eligible orders.
Shipping cost: FREE
There is no standard shipping fee added for eligible international destinations.
Free shipping does not remove the customer's responsibility for any customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by the destination country.
Customs, Duties & Import Taxes
International orders may be subject to:
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Customs duties
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VAT / GST
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Import taxes
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Customs clearance fees
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Brokerage or handling fees
These charges:
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Are determined by the destination country
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May not be included in the product price
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May not be included in the free shipping service
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Are generally the responsibility of the buyer
COPRIVA does not control customs authorities, import regulations, or the amount of duties and taxes charged by the destination country.
Refusal to pay applicable customs charges or failure to complete customs clearance may result in delivery failure or return of the shipment.
Address Accuracy
Customers are responsible for providing:
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A complete and accurate shipping address
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A valid phone number
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An accurate email address
COPRIVA is not responsible for delays, failed deliveries, returned shipments, or additional costs caused by incorrect or incomplete customer information.
If a shipment is returned because of an incorrect or incomplete address, additional shipping costs may apply for reshipment.
Shipping Damage
Every COPRIVA product is carefully inspected and packaged before shipment.
If your order arrives damaged:
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Contact COPRIVA within 48 hours of delivery.
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Provide clear photographs of the damaged product.
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Provide photographs of the external packaging.
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Provide a photograph of the shipping label.
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Include your order number.
We will review the claim and, where applicable, provide an appropriate solution such as a replacement, repair, or refund in accordance with our Returns & Refunds Policy.
Lost or Delayed Shipments
Once an order has been handed to the shipping carrier, delivery is subject to the carrier's transportation network and the conditions of the destination country.
If a shipment is delayed or appears to be lost, COPRIVA will assist the customer in contacting or opening an investigation with the relevant carrier where possible.
Carrier delays, customs delays, weather events, strikes, holidays, and other circumstances outside our reasonable control may affect delivery times.
Partial Shipments
For certain large or multi-product orders, items may be shipped in separate packages.
When applicable, separate tracking information may be provided for each shipment.
Signature & Delivery Responsibility
Certain shipments may require a signature upon delivery depending on the destination, carrier, package value, or shipping service.
Customers are responsible for ensuring that someone is available to receive shipments when a signature is required.
COPRIVA is not responsible for packages that are confirmed as delivered by the carrier to the address provided by the customer.
Delivery Estimates
The delivery times shown on this website are estimates and are not guaranteed delivery dates.
The standard estimated timeline is:
Processing: 5–14 business days
Transit: 2–5 business days
Total estimated delivery: 7–19 business days
Additional time may be required for customs clearance or exceptional circumstances.
Questions?
If you have questions about shipping, delivery, customs, or your order, please contact us.
Email: support@copriva.shop
Phone: +44 20 3670 7842
COPRIVA
17A Albert Rd N
Watford WD17 1QF
United Kingdom