Privacy policy

Privacy Policy

Last Updated: October 2026

At COPRIVA, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how COPRIVA collects, uses, stores, and protects information when you visit copriva.shop, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you:

Create an account
Place an order
Contact us
Request customer support
Subscribe to marketing communications
Submit a wholesale or business enquiry
Complete a form on our website

This information may include:

Full name
Billing address
Shipping address
Email address
Phone number
Order details
Product information
Customer communications
Payment and transaction information

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device type
Operating system
Pages visited
Website interactions
Referring website
Approximate location information
Date and time of website activity

2. How We Use Your Information

We may use your information to:

Process and fulfill orders
Process payments
Arrange delivery
Provide order confirmations and updates
Respond to customer enquiries
Provide customer support
Process returns and refunds
Prevent fraud and unauthorized activity
Maintain website security
Improve our website and services
Analyze website usage
Communicate with customers
Send marketing communications where permitted
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through COPRIVA may be processed by third-party payment providers.

Your payment information may be handled directly by the relevant payment provider according to its own privacy policy and security procedures.

COPRIVA does not intentionally store complete payment card details when payment processing is handled by a third-party payment provider.

4. Cookies and Similar Technologies

COPRIVA may use cookies and similar technologies to improve your experience on our website.

Cookies may be used to:

Keep the website functioning
Remember shopping cart information
Remember preferences
Understand website traffic
Measure website performance
Improve our services
Support advertising and marketing activities

Where required by applicable law, we will request consent before using non-essential cookies.

You may also manage or disable cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

5. Marketing Communications

If you choose to receive marketing communications from COPRIVA, we may use your contact information to send information about:

New products
Promotions
Special offers
Collections
Brand updates

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

6. How We Share Information

We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

Payment processors
Shipping and delivery companies
Logistics providers
Website and ecommerce service providers
Hosting providers
Analytics providers
Marketing service providers
Customer support providers
Professional advisers
Government authorities where legally required

We do not sell your personal information as a standalone commercial product.

7. International Data Transfers

COPRIVA serves customers internationally.

As a result, your personal information may be processed or transferred to countries outside the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against:

Unauthorized access
Loss
Misuse
Alteration
Unauthorized disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information for:

Order fulfillment
Customer support
Accounting
Tax and legal obligations
Fraud prevention
Dispute resolution
Business record keeping

The exact retention period may depend on the type of information and applicable legal requirements.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights including:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion of your information
The right to restrict certain processing
The right to object to certain processing
The right to data portability
The right to withdraw consent where processing is based on consent
The right to complain to a relevant data protection authority

To exercise an applicable privacy right, contact us using the details below.

We may need to verify your identity before processing certain requests.

11. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

COPRIVA is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Children's Privacy

COPRIVA does not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to COPRIVA improperly, please contact us.

13. Changes to This Privacy Policy

COPRIVA may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or how COPRIVA handles personal information, please contact us.

COPRIVA

17A Albert Rd N
Watford WD17 1QF
United Kingdom

Email: support@copriva.shop
Phone: +44 20 3670 7842

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