Terms of service

Terms & Conditions

Last Updated: October 2026

Welcome to COPRIVA.

These Terms & Conditions govern your use of the COPRIVA website at copriva.shop and any purchases made through our website.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. About COPRIVA

COPRIVA is a brand specializing in handcrafted copper and brass products for kitchens, bathrooms, interiors, home décor, and related applications.

Our products are handcrafted in Morocco and shipped internationally.

Business Address:

COPRIVA
17A Albert Rd N
Watford WD17 1QF
United Kingdom

Email: support@copriva.shop
Phone: +44 20 3670 7842

2. Website Use

You may use our website for lawful purposes only.

You agree not to:

Use the website for unlawful purposes
Attempt to gain unauthorized access to our systems
Interfere with the operation or security of the website
Upload malicious software
Copy or reproduce website content without permission
Use our content for unauthorized commercial purposes
Submit false or fraudulent information
Attempt to interfere with another customer's use of the website

COPRIVA reserves the right to restrict or terminate access where misuse of the website is suspected.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, materials, colors, and finishes displayed on our website are accurate.

However, because our products are handcrafted, individual pieces may have natural variations.

These may include:

Color variations
Texture variations
Hammering patterns
Patina
Surface characteristics
Finish variations

These characteristics are part of the handmade nature of our products and are not necessarily defects.

Product photographs may also appear slightly different depending on lighting, photography, or your device and screen settings.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, COPRIVA may contact you to discuss an appropriate solution.

Depending on the circumstances, we may offer:

An alternative product
A revised production timeline
Cancellation of the affected order and applicable refund

5. Handmade Production

COPRIVA products are handcrafted and may require preparation or production before shipment.

Our standard processing time is:

5–14 business days

Processing time may vary depending on:

Product type
Product size
Custom specifications
Order volume
Handmade production requirements

Where a product has a specific processing time, the applicable information may be displayed on the product page.

6. Orders

When you place an order through COPRIVA, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email.

An order confirmation does not necessarily mean that COPRIVA has accepted the order in every circumstance.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

Product availability
Incorrect pricing or product information
Payment problems
Suspected fraudulent activity
Incorrect customer information
Shipping restrictions
Technical errors

If we cancel an order after payment has been received, the applicable amount will be refunded.

7. Prices

All prices displayed on COPRIVA are shown in the currency indicated on the website or checkout.

Prices may change from time to time.

Any price change will not affect an order that has already been accepted and confirmed, except where required by applicable law.

In the event of an obvious pricing or technical error, COPRIVA reserves the right to correct the error and, where appropriate, cancel the affected order and provide a refund.

8. Payment

Payment must be successfully completed through one of the payment methods available at checkout.

Orders generally enter processing only after payment has been successfully authorized.

Payment transactions may be processed by third-party payment providers.

Customers are responsible for providing accurate payment and billing information.

9. Shipping

COPRIVA offers worldwide shipping to eligible destinations.

Shipping Cost

Free Worldwide Shipping

Processing Time

5–14 business days

Transit Time

2–5 business days

Estimated Total Delivery

7–19 business days

Delivery times are estimates and are not guaranteed delivery dates.

Delivery may be affected by:

Customs clearance
Carrier delays
Weather
Public holidays
Remote destinations
Incorrect address information
Import restrictions
Other circumstances outside our reasonable control

Please see our Shipping Policy for complete shipping information.

10. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by the destination country.

Such charges may be the responsibility of the customer unless otherwise stated at checkout.

COPRIVA does not control customs authorities or the amount of charges imposed by the destination country.

Customers are responsible for complying with applicable import requirements.

11. Returns & Refunds

Returns and refunds are governed by our separate Returns & Refund Policy.

Customers should review that policy before placing an order.

Nothing in our Returns & Refund Policy or these Terms & Conditions is intended to remove or restrict mandatory consumer rights that apply under applicable law.

12. Custom & Personalized Products

Some COPRIVA products may be available with custom specifications or personalization.

Before ordering a customized product, customers are responsible for confirming:

Measurements
Dimensions
Specifications
Finish
Color
Custom details
Other requested modifications

Customized products may have different return conditions where permitted by applicable law.

If a customized product is defective or incorrectly supplied by COPRIVA, please contact us so that we can review the matter.

13. Intellectual Property

All content on the COPRIVA website, unless otherwise stated, is owned by or licensed to COPRIVA.

This includes:

COPRIVA branding
Logos
Product photographs
Product descriptions
Website text
Graphics
Videos
Website design
Marketing materials

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit COPRIVA content without prior written permission.

14. Third-Party Services

COPRIVA may use third-party services to operate its website and business.

These may include:

Payment providers
Ecommerce platforms
Shipping providers
Logistics companies
Analytics services
Marketing platforms
Customer support services

Third-party services may have their own terms and privacy policies.

15. Website Availability

We aim to keep the COPRIVA website available and functioning properly.

However, we do not guarantee that the website will always be:

Available
Error-free
Uninterrupted
Completely secure
Free from technical problems

Temporary interruptions may occur due to maintenance, technical issues, hosting problems, security incidents, or circumstances outside our control.

16. Limitation of Liability

To the extent permitted by applicable law, COPRIVA will not be responsible for losses caused by circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.

Nothing in these Terms is intended to remove or restrict mandatory consumer rights.

17. Force Majeure

COPRIVA will not be responsible for delays or failures caused by events beyond our reasonable control.

These may include:

Natural disasters
Severe weather
War
Government restrictions
Strikes
Carrier disruptions
Customs delays
Infrastructure failures
Major technical failures
Public emergencies
Other extraordinary circumstances

18. Changes to These Terms

COPRIVA may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

Customers should review this page periodically for changes.

19. Governing Law

These Terms & Conditions are subject to applicable laws.

Where mandatory consumer protection laws apply to your purchase, nothing in these Terms is intended to remove or restrict those rights.

20. Contact Us

If you have any questions about these Terms & Conditions, please contact us.

COPRIVA

17A Albert Rd N
Watford WD17 1QF
United Kingdom

Email: support@copriva.shop
Phone: +44 20 3670 7842

Handcrafted in Morocco • Shipped Worldwide