Refund policy

Returns & Refund Policy

At COPRIVA, we take great care in creating and preparing every handcrafted copper and brass product. We want you to be satisfied with your purchase. Please review this policy carefully before placing your order.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

Be unused
Be in its original condition
Be returned with its original packaging where reasonably possible
Not have been damaged, modified, installed, or altered by the customer

The return period begins on the date the order is confirmed as delivered.

Handmade & Made-to-Order Products

COPRIVA products are handcrafted and may have natural variations in:

Color
Texture
Patina
Hammering
Surface appearance
Minor marks associated with handmade production

These characteristics may vary from one piece to another and are part of the nature of handcrafted copper and brass products.

Such natural handmade variations are not considered defects.

If a product has a manufacturing defect or arrives damaged, please contact us so that we can review the issue.

Custom & Personalized Orders

Some COPRIVA products may be produced according to customer specifications.

Custom, personalized, modified, or specially made products may not be eligible for return unless:

The product arrives damaged
The product has a manufacturing defect
COPRIVA has shipped an incorrect product

If you are ordering a customized product, please carefully verify all measurements, specifications, finishes, and other details before confirming your order.

How to Request a Return

To request a return, contact us within 30 days of receiving your order.

Please include:

Order number
Customer name
Email address used for the order
Reason for the return
Clear photographs of the product when applicable

Send your return request to:

Email: support@copriva.shop

Do not send a product back before receiving return instructions from COPRIVA.

Return Approval

After receiving your request, COPRIVA will review the information and determine whether the order qualifies for a return.

If your return is approved, we will provide the applicable return instructions.

The customer should use the return method and address provided by COPRIVA.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

For returns due to change of mind, incorrect choice, sizing, or other reasons not caused by COPRIVA, the customer may be responsible for the return shipping cost.

For products that arrive:

Damaged
Defective
Incorrectly supplied by COPRIVA

COPRIVA will review the case and may provide an appropriate solution, which can include replacement, repair, or refund.

Damaged Products

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

Your order number
Clear photographs of the damaged product
Photographs of the external packaging
Photographs of the shipping label
A description of the damage

This information helps us assess the damage and, where appropriate, work with the shipping carrier.

Depending on the circumstances, COPRIVA may offer:

Replacement
Repair
Partial refund
Full refund

The appropriate solution will depend on the nature and extent of the damage.

Defective Products

If you believe your product has a manufacturing defect, contact us as soon as possible after discovering the issue.

Please provide photographs and a description of the problem.

COPRIVA will review the claim and determine an appropriate solution.

Normal characteristics of handmade copper and brass products, including natural variations in color, texture, finish, or hammering, are not considered manufacturing defects.

Incorrect Items

If you receive an item that is different from the product you ordered, contact us immediately.

Please provide:

Your order number
A photograph of the product received
A photograph of the shipping label

After reviewing the claim, COPRIVA will provide an appropriate solution.

Refunds

Once an approved return has been received and inspected, COPRIVA will notify you of the outcome.

If the refund is approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 5–10 business days after the return has been approved and processed.

Your bank or payment provider may require additional time before the funds appear in your account.

Partial Refunds

In certain circumstances, COPRIVA may provide a partial refund instead of requiring a return.

This may apply where:

A minor issue does not affect the product's functionality
The customer and COPRIVA agree on a partial refund
The product has a minor issue that can reasonably be resolved without a return

Any partial refund will be confirmed with the customer before processing.

Non-Returnable Situations

A return may be refused where the product:

Has been used
Has been installed
Has been modified
Has been damaged after delivery through customer use or handling
Shows signs of unreasonable wear
Has been customized specifically according to the customer's requirements, except where the product is defective or incorrect
Is returned outside the applicable return period

Order Cancellation

Because COPRIVA products are handcrafted and may begin processing after purchase, cancellation requests should be submitted as soon as possible.

If production or processing has already started, cancellation may not be possible.

Once an order has been dispatched, it may no longer be possible to cancel the order and the customer may need to follow the applicable return procedure.

Refused or Abandoned Shipments

If an international shipment is refused, abandoned, or returned because the customer:

Refuses applicable customs charges
Provides an incorrect address
Fails to collect the shipment
Fails to complete required customs procedures

the customer may be responsible for applicable return, handling, customs, or reshipping costs.

Any refund will be considered after the returned shipment has been received and the applicable costs have been assessed.

Exchanges

If you would like to exchange an item, please contact us within 30 days of delivery.

Depending on product availability and the reason for the exchange, COPRIVA may offer an exchange, replacement, or another appropriate solution.

Customized products may not be eligible for exchange unless they are defective or incorrectly supplied.

International Returns

Customers outside the United Kingdom may be responsible for international return shipping costs unless the return is due to a confirmed COPRIVA error, defective product, or shipping damage covered by this policy.

International returns may also be subject to customs or carrier procedures.

Customers should follow COPRIVA's return instructions carefully before shipping a product internationally.

Your Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under the laws applicable to your purchase.

Where applicable law provides rights that are more favorable to the customer than this policy, those legal rights will continue to apply.

Questions About Returns & Refunds?

If you have questions about a return, refund, exchange, damaged product, or defective item, please contact us.

Email: support@copriva.shop
Phone: +44 20 3670 7842

COPRIVA
17A Albert Rd N
Watford WD17 1QF
United Kingdom

Handcrafted in Morocco • Shipped Worldwide